Did you know you can contribute to sewage back up issues based on what you flush down your toilet...
Move-In Process
After you have been approved and sign your lease, you will be scheduled for a Move-In appointment. Plan for about an hour to give enough time to exchange final move in costs for keys, and do a thorough walk through of the property. Our property manager will take photos as you write down condition notes...
Move-Out Process
You are preparing for your move. Here are some helpful tips! Understand that no matter your last date of occupancy, you are responsible for the home and the utilities until the final day of your lease. Call your utility companies to alert them to your end lease date so they can be prepared to do final readings/final billing...
Wear vs Damage
A landlord cannot charge you for items that are typical wear and tear. Just living in a home causes some wear. However, there is a difference between wear and leaving the home dirty or damaged. Here are some examples to help you prepare for your security deposit disposition...
Cleaning Tips
Moving out is hard work! It's good to start planning as soon as you give notice. Read more to find our Move Out Cleaning Tips. It might help to not miss everyday items, like baseboards, walls, window sills/window tracks. Don't forget the lawn/flower beds - if they are your responsibility...
Thinking of Buying?
If you've enjoyed our team for your rental needs, let us help you with the next step to homeownership! We work hand-in-hand with our sister company, MVP Realty Group, and we can help make your transition as seamless as possible!
>>Frequently Asked Qustions<<
Once I apply, how long will it take for my rental application to be processed?
Once an application is submitted through our website it normally takes 2-3 days for the verification process. If the leasing agent has not contacted you after three days, please follow up with them directly. All application fees are charged by a third-party company and are therefore non-refundable.
What is the non-refundable turnover fee?
Simply put, it is a small share in the administrative costs associated with the turnover of one of our rental properties and is established on a per-property basis.
When is rent due?
Rent is due on the 1st of each month. Any rent posted after the grace period will be subject to a 10% late fee*. Rent will be considered late even if you make a partial payment and fees will be calculated on the full rent amount not on the rent amount still owed.
How do I pay rent?
Set up payments online by going to the header of our website, hovering over the “LOG IN” tab, and then clicking “Tenants”. If you have already set up your online portal, simply sign in. If you haven’t registered yet, below the boxes to sign in there is a link that reads “Need to set up an account?” Once logged into your account, you may pay rent using your checking account and routing numbers. You can even make it a reoccurring transaction so it will make the payment every month for you. Just set up the amount and the frequency.
Do I need renter's insurance?
Yes. MVP required proof of rental insurance from tenants. In the event of a break in, fire, tenant liability, damage to personal property, flood or other loss issues, the tenant’s losses will not be covered without renters insurance. The policies are fairly inexpensive and worth the small investment. Please note: you MUST report any animals you have and make sure they are not excluded from your policy. If you cancel or allow your policy to lapse, MVP has the right to purchase a basic policy on your behalf and you will be responsible for payment in your online tenant portal, along with your rent payment.
How do I request a non-urgent maintenance item?
Maintenance requests submitted through the tenant portal is the best method. This will alert all MVP staff of your request. You can also call our office at (360) 339-8539 or email Rent@MVPPropertyPros.com during business hours 9am-5pm, Monday – Friday, if you do not have access to your portal.
What if it's an emergency maintenance situation?
For police or fire emergencies, please call 911, and then call your property manager to report the incident. (360) 339-8539. If no answer leave a detailed message describing the emergency. The message will be routed to the on-call Property Manager for prompt attention. These include fire, flood, uncontrollable water, backed up sewer, electrical problem endangering life or property, smell of natural gas/propane. IF THE EMERGENCY IS A MATTER OF LIFE AND DEATH, PLEASE CALL 911.
For emergencies causing immediate danger, such as fire, call 911.
For emergencies involving gas, call Puget Sound Energy at (800) 225-5773. If necessary, call 911.
For emergencies involving immediate electrical danger, call the utility service, such as PSE and if necessary, call 911.
For emergencies such as uncontrollable water, call utility company, such as City of Lacey, Olympia, Tumwater after hours line. Then notify MVP.
For emergencies such as backed up plumbing, notify MVP, and do all you can to stop the back up.
Can I be charged for maintenance on the property?
Yes. If property damage is caused by tenant neglect or improper use, we are required to charge for the maintenance service. Any broken windows or clogged plumbing will also be repaired at tenant’s expense. Please refer to your lease for more specific items not covered by the Landlord. if an emergency visit to the home was requested and the trip was not an emergency, a $100 trip fee will be added to your next month of rent.
More EXAMPLES of normal wear and tear vs damage HERE.
What is your animal policy?
Each property is different. Animals will be permissible only when approved by the landlord. If animals are allowed, additional security deposit and fees will apply. All animals must be licensed in accordance with State and City regulations. We need proof of rabies vaccines and proof of on-going flea treatment, as required in lease. If animals are brought into the home without approval, there is a $350 fee PER UNAUTHORIZED animal.
What if my animal is on the restricted animal list with my insurance company?
Dog bites are the most common homeowners insurance claim relating to pets. According to the Insurance Information Institute, more than 17,000 dog bite claims are filed each year. Home insurance companies have put certain exclusions into place with regard to dog bite incidents—depending on the insurer, certain dog breeds with higher bite rates may be restricted from home insurance coverage entirely. There are insurance companies out there that WILL insure your animal. You must have full adequate coverage without any animal exclusions.
Common animal breeds that could be excluded from many insurance companies:
Doberman
Pit Bull (many varieties)
Rottweiler
Chow Chow
Wolf Dogs/Wolf Hybrids
Presa Canario (Canary Dog)
Akita
German Shpherd
Husky
Mastiff
This is not a complete list. Check with your insurance agent for your animal breed to be sure they will offer coverage.
Are there fees associated with renting a home with MVP?
There are occasions when there are additional charges to a tenant. Nearly all of them are a non-issue with tenants who take care of the property. For a summary of fees that could be charged, CLICK HERE and click on MVP Summary of Fees button.
What happens if I need to move before the end of my lease?
Tenant(s) shall have the option to terminate the remaining responsibility for rent due for the balance of the lease term by providing Landlord with WRITTEN NOTICE, SIGNED BY ALL TENANTS, of not less than thirty (30) days, together with payment of an early termination fee equal to TWO (2) MONTHS RENT. The Agreement will be considered terminated upon Landlord’s receipt of a property written notice (signed by all Tenants) and payment of the early termination fee and all rent and other charges due through the date of the Tenant(s) vacating the Premise. If Tenant(s) fails to timely vacate, pay the early termination fee, or pay any other charges due through date of vacating, the attempted early termination permitted by this provision shall be deemed void, and the other provisions of this Agreement shall apply.
When and how should I give notice to vacate?
Notices to vacate must be received by your property manager, in writing and signed by all tenants, in accordance with current state law.
When can I expect to receive my Security Deposit after my lease ends?
After termination of the lease agreement and keys have been returned to the MVP office (showing you are completely out), the property manager will do a thorough inspection of the property. A disposition of Deposit and an itemized statement will be mailed to the Tenant(s) in the time frame allowed in RCW 59.18.280 (currently 30 days as of 2025). In order to receive a full deposit refund please review and complete the items referenced in the Tenant Cleaning Check List. If the cost to repair damage caused by Tenant exceeds the deposit, Tenant agrees to pay the same.