In preparation for your move-out, we wanted you to have helpful information to answer questions about the process.
If you have a recurring autopayment set up for your monthly rent, please log in to your Tenant Online Portal and cancel any future payments beyond your termination date. It takes 5-7 business days before we can provide any refund for overpayments.
Please refer to the “Cleaning Check List”. Using your move-in condition report, try to leave the home in similar condition to when you moved in (available in the Tenant portal, or simply request for another copy by email or print). For some online information regarding wear and tear vs damage, Click Here.
We will consider a tenant fully moved-out of the property once we receive ALL house keys, garage opener remotes and mailbox keys (if applicable). Tenants must deliver these to the MVP office with forwarding mail address no later than midnight of the last day of tenancy. MVP has a locked drop box to the right of the main door for after-hours delivery. Use the provided envelope, or any envelope with your name on it. Remember to provide your forwarding address. (Tenant is responsible for utilities and yard maintenance until the last day of their lease term, even if they move out earlier.)
Once ALL keys have been confirmed received, MVP will assign a Property Manager to perform an inspection of the property.
Any security deposits due back to the tenant will be mailed to the forwarding address tenant provides (currently within 30 days) of vacancy, in accordance with WA State Law (RCW 59.18.280).
In the case that there are outstanding utilities bills or repair bids and invoices for damages deemed to have been caused by the tenant or tenant’s neglect to report, rather than a refund, a Deposit Disposition report and explanation will be mailed to the tenant within 30 days of vacancy, and return of remaining funds or an invoice payable by tenant for additional damage not fully covered by the tenant security deposit shall be mailed to the tenant as soon as final invoices have been received for any necessary work. To expedite the process, the tenant may provide written confirmation from the municipality who provides utilities showing a fully paid account and is encouraged to notify MVP prior to move-out of any tenant damages which will require repair.
If you have any questions, feel free to call or submit a request through the Tenant Portal.